Privacy Policy
Last updated: 23 April 2026
This Privacy Policy explains how Greater Good Trust ABN 23 169 803 436 trading as AIReady Australia ("AIReady Australia", "we", "us", "our") collects, holds, uses and discloses personal information.
This policy applies to personal information collected through aireadyaudit.com.au, intake forms and questionnaires, email and phone communications, video meetings and calls, payment and checkout processes, customer enquiries, marketing subscriptions, and any related services we provide.
Where applicable, this policy is intended to help explain how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What personal information we collect
The kinds of personal information we may collect include:
- your name, business name, job title or role;
- email address, phone number, postal or business address;
- billing and transaction details;
- records of your enquiries and communications with us;
- information you submit in intake forms, questionnaires, surveys or booking forms;
- information about your business operations, workflows, software stack, staffing structure and goals;
- information provided during calls, interviews or meetings;
- technical information about how you use our website, including IP address, browser type, device information, pages viewed, approximate location data and cookie or analytics data;
- marketing preferences; and
- any other information you choose to provide to us.
We may also collect limited personal information about your staff, contractors or representatives where you choose to include that information in an audit request or related materials.
2. Sensitive information
We do not seek to collect sensitive information unless it is reasonably necessary for the service and you have chosen to provide it or otherwise consented where required.
Please do not submit health information, government identifiers, criminal history information, biometric information, or other sensitive information unless we have specifically requested it and it is reasonably necessary for the engagement.
3. How we collect personal information
We may collect personal information directly from you, when you use our website, through cookies and analytics, from payment processors and service providers involved in your purchase, from publicly available sources where relevant to the service, and from other people in your organisation who are involved in the engagement.
If you provide personal information about another person, you must be authorised to do so.
4. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information to provide and administer our services, verify authority, process orders and payments, deliver reports and support, communicate with you, conduct intake and AI-assisted workflow review, schedule calls, improve our website and systems, maintain records, comply with legal obligations, detect or prevent fraud and security incidents, and send marketing communications where permitted by law.
5. AI-assisted analysis
As part of our service delivery, we may use AI-assisted systems, structured analysis tools and human review to process the information you provide and produce audit outputs. Client information submitted for the purpose of an audit is used to deliver that audit and related support.
We do not sell client business information. We do not use information you submit for an audit to train public AI models.
6. Cookies, analytics and website data
We may use cookies, analytics tools and similar technologies to operate our website, understand website traffic and usage, improve website performance and user experience, remember preferences, and measure campaign effectiveness. You can generally control cookies through your browser settings.
7. Direct marketing
We may send you marketing communications about our services where you have requested them, consented, or where otherwise permitted by law. You can opt out of marketing communications at any time by using an unsubscribe link, replying with an unsubscribe request where applicable, or contacting us.
8. Who we may disclose personal information to
We may disclose personal information to payment processors, website hosting providers, cloud storage providers, email and productivity providers, form and survey providers, booking and CRM providers, video conferencing providers, analytics and advertising providers, contractors and professional advisers, AI automation and workflow tools used to provide the service, legal or regulatory bodies where required or authorised, and other parties where you direct us to disclose the information.
We take reasonable steps to require service providers to handle personal information appropriately.
9. Overseas disclosure
Some service providers, cloud systems, software vendors or AI-tool providers may store or process personal information outside Australia, including in Australia, the United States and other jurisdictions where our service providers operate. Where required, we will take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable privacy obligations.
10. How we hold and protect personal information
We hold personal information in electronic systems, cloud platforms, email systems, internal records and, in some cases, written notes. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including access controls, password protection, multi-factor authentication where used, secure service providers, confidentiality measures, restricted file access, encryption where available, and administrative safeguards.
No method of transmission or storage is completely secure. We cannot guarantee absolute security.
11. Data retention
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, respond to enquiries, keep business records, resolve disputes, and comply with legal, tax and accounting obligations. When personal information is no longer reasonably required, we take reasonable steps to destroy it or de-identify it, unless required or permitted by law to retain it.
12. Access and correction
You may request access to personal information we hold about you and ask us to correct inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. To make a request, contact us using the details below. We may need to verify your identity first.
13. Anonymity and pseudonymity
Where lawful and practical, you may choose not to identify yourself or to use a pseudonym when making a general enquiry. However, it is generally impracticable for us to provide paid audit services, issue invoices, deliver reports or provide support without identifying information.
14. Data breaches
If we are subject to the Privacy Act and experience a data breach that is likely to result in serious harm, we will take steps required by the Notifiable Data Breaches scheme, including notifying affected individuals and the OAIC where required by law.
15. Complaints
If you believe we have mishandled your personal information or breached applicable privacy obligations, you may make a complaint by contacting us in writing. Please include your name and contact details, details of the complaint, relevant dates or communications, and the outcome you are seeking. We will review your complaint and aim to respond within 30 days.
If you are not satisfied with our response and the Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
16. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.
17. Children
Our services are intended for business owners, operators and adult representatives of businesses. We do not knowingly collect personal information from children through our standard service offering.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
19. Contact us
For privacy questions, access or correction requests, or privacy complaints, contact: Privacy Contact / Privacy Officer, AIReady Australia, Legal entity: Greater Good Trust, ABN: 23 169 803 436, Email: hello@aireadyaudit.com.au, Address: Perth, WA.
Terms of Service
Last updated: 23 April 2026
These Terms of Service govern your access to and use of the AIReady Australia website at aireadyaudit.com.au and any services supplied by Greater Good Trust ABN 23 169 803 436 trading as AIReady Australia ("AIReady Australia", "we", "us", "our").
By accessing our website, purchasing a service, submitting an intake form, or otherwise engaging our services, you agree to these Terms.
1. About our services
AIReady Australia provides AI readiness audit and advisory services for businesses, including written reports, recommendations, implementation roadmaps, optional walkthrough calls, and related support services as described on our website from time to time.
Our services are designed to help businesses identify practical AI, automation and workflow opportunities. Unless expressly stated otherwise in writing, we do not provide legal, financial, tax, accounting, employment, cybersecurity certification, or regulatory compliance advice.
2. Eligibility
You must be at least 18 years old and have authority to act on behalf of yourself or the business engaging our services. If you purchase a service for a company, trust, partnership or other entity, you represent that you are authorised to bind that entity to these Terms.
3. Orders and service formation
A contract is formed when we accept your order and receive payment, or otherwise confirm in writing that we will provide the requested service. We may decline an order where the requested scope is outside our service offering, we reasonably believe we cannot deliver the service appropriately, the information provided is incomplete or inaccurate, or there is an error in pricing or service description. Enterprise or custom engagements may require a separate proposal, statement of work, or written acceptance before work begins.
4. Pricing and payment
Prices are shown in Australian dollars unless stated otherwise. Payment is due in full at the time of purchase unless we agree otherwise in writing. We may use third-party payment processors, including Stripe, to process payments. We do not store full card details on our own systems unless expressly stated. You are responsible for any applicable taxes, duties or government charges unless stated otherwise. If a payment is reversed, declined or charged back, we may suspend or cancel delivery of the service until the issue is resolved.
5. Scope of service
The inclusions, deliverables, response windows and service tiers are those stated on our website or in a written proposal at the time of purchase.
Unless expressly included, our service does not include software implementation, custom development, vendor procurement, legal review, cybersecurity penetration testing, formal compliance certification, change management delivery, staff training beyond what is described in the purchased tier, or ongoing managed services. Any work outside the purchased scope may require a separate fee and written agreement.
6. Client responsibilities
To provide the service, you must provide accurate, complete and timely information; complete any intake form, questionnaire or requested interview process; ensure you have the right to provide any documents, data, personal information or business information you submit to us; ensure that providing the information to us does not breach any law, confidentiality obligation, privacy obligation or third-party right; and respond to reasonable requests for clarification. You acknowledge that the quality, accuracy and usefulness of the output depends in part on the quality and completeness of the information you provide.
7. Third-party information and personal information
If you provide us with personal information about another person, you warrant that you are authorised to do so and, where required, have provided all necessary notices and obtained all necessary consents. You must not submit sensitive information unless it is reasonably necessary for the service and we have agreed to receive it.
8. Delivery timeframes
Any delivery timeframe stated on the website or in correspondence is an estimate unless expressly stated otherwise. Timeframes generally start when we have received payment in full, a completed intake questionnaire or other required onboarding materials, and any information reasonably required to begin the audit. We are not responsible for delays caused by incomplete information, non-responsiveness, force majeure events, third-party outages, or requested scope changes.
9. AI-assisted analysis
You acknowledge that our services may use AI-assisted tools, automated systems, structured frameworks and human review as part of the analysis and report-production process. We do not warrant that any AI-assisted output will be error-free, exhaustive, or suitable for every purpose without further business judgment or implementation review. You remain responsible for evaluating any recommendation before acting on it in your business.
10. Nature of recommendations
Our reports, findings, opportunity rankings, ROI estimates, timelines, cost estimates, implementation suggestions and tool recommendations are based on the information available to us, assumptions stated or implied in the report, and our methodology at the time of delivery. They are advisory in nature only. Actual outcomes may differ depending on implementation quality, business conditions, team capability, systems environment, vendor performance, regulation and market changes.
We do not guarantee a specific financial result, a specific operational improvement, that a recommended tool will be suitable or available, that a recommendation will be lawful in your exact industry context without further advice, or that implementation will succeed without additional work.
11. Calls, meetings and support windows
Where your purchased tier includes a walkthrough call, scoping call, interview or follow-up support, those inclusions must be used within the time period specified on the website or, if no period is specified, within a reasonable time after report delivery. If you do not attend a scheduled call without reasonable notice, we may treat that session as used. We may deliver support by email, phone, video meeting, recorded walkthrough or other reasonable method.
12. Intellectual property
We retain ownership of our website, methods, templates, frameworks, scoring models, software, prompts, internal systems, know-how, and pre-existing intellectual property. Subject to your payment in full and compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to use the report and deliverables we provide to you for your internal business purposes.
You must not, without our prior written consent, resell, sublicense or commercially exploit our deliverables as a standalone product, reproduce or distribute our frameworks publicly, remove branding or authorship statements where included, or use our deliverables to create a competing audit service.
13. Confidentiality
We will treat non-public business information you provide to us as confidential and will use it only for the purpose of providing the services, complying with law, enforcing our rights, or as otherwise permitted by these Terms or our Privacy Policy. You agree to keep confidential any non-public information we disclose about our methods, systems, non-public pricing, proposals, and internal processes.
14. Third-party tools and services
Our reports may refer to, compare or recommend third-party tools, software, service providers, or integrations. Unless expressly stated, we are not affiliated with, endorsed by, or responsible for those third-party providers. Your use of any third-party product is governed by that provider's own terms, pricing, privacy practices and service levels.
15. Refunds and Australian Consumer Law
Our Refund Policy forms part of these Terms. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
16. Limitation of liability
To the maximum extent permitted by law, we exclude liability for indirect, incidental, consequential, special or punitive loss, including loss of profit, revenue, business opportunity, goodwill, anticipated savings or data; we are not liable for loss arising from inaccurate or incomplete information supplied by you; we are not liable for decisions you make or actions you take based on the report without your own review and implementation judgment; and our total aggregate liability arising out of or in connection with the services or these Terms is limited to the amount you paid us for the specific service giving rise to the claim. This clause is subject to your non-excludable rights under law.
17. Indemnity
You indemnify us against claims, losses, damages, liabilities, costs and expenses arising from information or content you provide in breach of law or third-party rights, your misuse of the deliverables, your implementation of recommendations without necessary legal, regulatory or technical review, or your breach of these Terms.
18. Suspension and termination
We may suspend or terminate the service if you materially breach these Terms, fail to provide information reasonably required to perform the service, your conduct is abusive, unlawful or unsafe, continuing would expose us or a third party to legal or security risk, or payment issues remain unresolved. Termination does not affect accrued rights or obligations.
19. Privacy
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.
20. Website use
You must not misuse the website, attempt unauthorised access, interfere with site security or operation, upload malicious code, scrape or systematically harvest website content without permission, or use the website in breach of any law. We may suspend or block access where reasonably necessary to protect the website, our users, or our systems.
21. Marketing and communications
By providing your contact details, you agree that we may send you service-related communications. Where permitted by law, we may also send marketing communications about our services. You can opt out at any time using the unsubscribe option or by contacting us.
22. Changes to these Terms
We may update these Terms from time to time. The version published on our website at the time of your purchase will apply to that purchase, unless a later version is required by law or expressly agreed.
23. Governing law
These Terms are governed by the laws of Western Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia, Australia.
24. Contact details
AIReady Australia, Legal entity: Greater Good Trust, ABN: 23 169 803 436, Email: hello@aireadyaudit.com.au, Address: Perth, WA.
Refund Policy
Last updated: 23 April 2026
This Refund Policy applies to services purchased through AIReady Australia at aireadyaudit.com.au, including the Starter, Business and Enterprise AI Readiness Audit services, and any related paid upgrade, walkthrough, or follow-up service supplied by Greater Good Trust ABN 23 169 803 436.
1. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
2. Change of mind
Because AIReady Australia supplies a professional, custom and business-specific audit service, we do not offer refunds for change of mind once work on your audit has started. A change of mind includes deciding not to proceed after purchase, no longer needing the service, finding another provider, disagreeing with a recommendation where the service was delivered as described, or not implementing the report.
If you contact us before substantive work begins on your order, we may, at our discretion, agree to cancel and refund the order in full or in part. Substantive work may include review of your intake questionnaire, audit scoping, stakeholder interview preparation or completion, report drafting, research or analysis work performed for your business, or booking or delivery of a walkthrough call. Any discretionary refund does not limit your ACL rights.
3. Our AIReady money-back guarantee
In addition to your ACL rights, AIReady Australia offers the following voluntary guarantee:
If your final audit report does not provide at least 3 clear, actionable AI opportunities that you did not already know about, we will refund your payment in full.
To make a claim under this guarantee, email us within 14 days of receiving the final report at hello@aireadyaudit.com.au. Include your full name, purchase email, order number, purchase date, the reason for your claim, and why you believe the report did not meet the guarantee standard.
4. How we assess guarantee claims
When we receive a claim, we may review the service tier purchased, the intake questionnaire and any information you provided, the final report delivered, whether the report addressed the information you supplied, and whether the claimed issue falls under this policy, the money-back guarantee, or your ACL rights. We may ask for reasonable supporting information to process your claim. We will assess claims in good faith and respond within 5 business days where reasonably possible.
5. ACL remedies for service problems
If our service fails to meet the ACL consumer guarantees, your remedy will depend on whether the problem is major or minor. Where required by law, remedies may include re-supplying or correcting the service within a reasonable time, cancelling the affected service, refunding the unused portion of the service fee, compensating you for the reduced value of the service, or compensating you for reasonably foreseeable loss or damage.
6. Partly delivered services
If part of the service has already been supplied, any refund will generally be limited to the unused portion of the service, unless a greater remedy is required by law. Examples of service components that may already have been supplied include intake review, diagnostic analysis, report drafting, delivery of the written report, walkthrough calls, and follow-up Q&A support already provided.
7. When refunds will not be available under this policy
A refund will usually not be available under this policy where you changed your mind after work started; failed to provide requested intake information or responses needed to complete the service; caused delays through non-response, incomplete information or requested scope changes; requested the service be performed in a particular way against our advice; the service was delivered substantially as described and dissatisfaction is based on preference, opinion or implementation outcome rather than a failure in the service; or the issue was caused by information supplied by you being inaccurate, incomplete or misleading. This clause does not affect any non-excludable rights you may have under the ACL.
8. How refunds are paid
Approved refunds will be returned to the original payment method unless otherwise agreed or required by law. We aim to process approved refunds within 10 business days, but bank or payment platform processing times may vary.
9. How to request a refund or make a complaint
To request a refund or raise a service issue, contact: Email: hello@aireadyaudit.com.au, Subject: Refund Request / Complaint, Address: Perth, WA. Please include your name, order number, purchase email, service purchased, date of purchase, date the report was delivered, and details of the issue or refund request.
10. Chargebacks
Before lodging a payment dispute or chargeback, please contact us first so we can review and attempt to resolve the issue promptly.
11. Policy changes
We may update this Refund Policy from time to time. The version published on our website at the time of purchase will apply to that purchase, unless a later version is required by law.